Privacy Policy – Appliance Therapist
Last updated: November, 2025
This Privacy Policy explains how Appliance Therapist (“we”, “us”, “our”) collects, uses, and protects your information when you visit our website, contact us, or use our appliance repair and maintenance services and membership plans in the Las Vegas area.
By using our website or services, you agree to the practices described in this Policy.
1. Who We Are
Appliance Therapist provides appliance repair, maintenance, and membership services in and around Las Vegas, Nevada.
Website: appliancetherapist.com
Email: support@appliancetherapist.com
Phone: 725-333-0833
If you have any questions about this Privacy Policy, you can contact us using the information above.
2. Information We Collect
We collect information in three main ways: information you provide directly, information collected automatically, and information from third parties.
2.1. Information You Provide Directly
When you interact with us, you may provide:
Name
Phone number
Email address
Service address
Details about your appliance(s) (brand, model, serial number, age, issues, photos or videos)
Preferred appointment times
Membership plan selection and related preferences
Messages you send via web forms, chat, SMS, or email
Payment-related information (processed securely through third-party payment processors; we do not store full credit card numbers on our own servers)
2.2. Information Collected Automatically
When you visit our website or use our online tools, we may automatically collect:
IP address and general location (city/region level)
Device type, browser type, and operating system
Pages viewed and actions taken on the site
Date and time of visits
Referral source (e.g., a search engine or another website)
This is typically collected via cookies, logs, and similar technologies.
2.3. Information from Third Parties
We may receive limited information about you from:
Online marketplaces or lead platforms (for example, service or review sites where you request a quote or leave a review)
Payment processors
Communication platforms (phone, SMS, or chat tools we use to connect with you)
This information is used only to provide or improve our services and communicate with you.
3. How We Use Your Information
We use the information we collect for purposes such as:
Scheduling and managing service appointments
Diagnosing, repairing, and maintaining your appliances
Administering membership plans and benefits
Preparing quotes, invoices, and receipts
Sending appointment confirmations, reminders, and follow-up messages
Providing customer support and answering questions
Sending important service or safety notices (for example, recall-related information)
Requesting reviews or feedback about your experience
Improving our website, services, and internal processes
Maintaining business records and complying with legal, tax, and accounting obligations
We do not sell your personal information to third parties.
4. Text Messages, Calls & Email
We may use your phone number and email address to:
Confirm and remind you about appointments
Ask clarifying questions about your service request
Provide updates about parts, scheduling, or technician arrival
Send membership-related information
Send occasional promotions, tips, or review requests
SMS Opt-Out:
You can reply “STOP” to any SMS message we send to opt out of non-essential text messages. You may still receive important service-related messages if reasonably necessary to complete an ongoing job or address safety issues.
Email Opt-Out:
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Message and data rates may apply, depending on your mobile carrier.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Keep the site functioning properly
Remember your preferences (for example, form fields or language)
Understand how visitors use our site so we can improve it
You can usually control or disable cookies through your browser settings. If you disable certain cookies, some parts of the website may not function optimally.
6. How We Share Your Information
We may share your information with:
6.1. Service Providers
Trusted third-party vendors who help us run our business, including:
Website hosting and form tools
Customer relationship management and scheduling systems
Payment processors
Phone, SMS, and email providers
Cloud storage and backup services
These providers are only allowed to use your information to perform services for us and must protect it appropriately.
6.2. Business Transfers
If we sell, merge, or reorganize our business, customer information may be transferred as part of that transaction, subject to this Privacy Policy or an updated version that will be communicated to you.
6.3. Legal Requirements
We may disclose information if required to:
Comply with law, regulation, or legal process
Respond to lawful requests from authorities
Protect our rights, safety, property, or that of our customers or others
Enforce our agreements and policies
7. Data Security
We take reasonable physical, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no system or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as reasonably necessary to:
Provide services and membership benefits
Maintain accurate business and service history
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
When information is no longer needed, we may delete it or anonymize it in a commercially reasonable manner.
9. Your Choices & Rights
Depending on your location and applicable law, you may have rights such as:
Accessing the personal information we have about you
Requesting corrections to inaccurate information
Requesting deletion of certain data (subject to legal and business record requirements)
Opting out of marketing communications
To exercise any of these rights (or to ask a question about your data), contact us at:
- email: support@appliancetherapist.com
Phone: 725-333-0833
We may need to verify your identity before fulfilling certain requests.
10. Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us and we will delete it where required by law.
11. Links to Other Websites
Our website may contain links to websites or services not controlled by Appliance Therapist. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.
Your continued use of our website or services after changes are posted means you accept the updated Policy.
13. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
Appliance Therapist
Email: support@appliancetherapist.com
Phone: 725-333-0833
Website: appliancetherapist.com
